FAQ

FAQ - strategicwardrobe.shop
If the following answers do not cover your questions, you can contact us through the contact information at the end of the text or refer to other policy documents of the store.
I. About Sizing and Fit
Q: How to choose the size for a dress?
A: The details page includes a size chart (with bust size, waist size, and skirt length), and it is recommended to measure your own size and compare; styles labeled as "loose fit" or "fitted fit" can be noted and you can consult the customer service for recommendations based on height and weight.
Q: Can the size be exchanged if it doesn't fit?
A: Within 15 days of signing for the order, if the product is brand new, the tag is intact, you can apply for a return. Quality issues are covered by our shipping costs, while personal reasons require you to pay the return shipping cost.
II. About Fabric and Care
Q: What types of fabric are there for dresses? How to care for them?
A: The main fabrics include cotton (breathable, machine washable in cold water), chiffon (gentle, avoid machine washing and wringing), and silk (suggest dry cleaning and low-temperature ironing), with detailed care instructions attached to the water washing label.
Q: Will it deform or fade after washing?
A: The first cold water wash may cause a slight shrinkage (within 3% is normal), for dark-colored dresses, it is recommended to wash on the reverse side separately, avoid direct sunlight, and reduce fading and deformation.
III. About Orders and Delivery
Q: How long does it take to ship after placing an order? Where can it be delivered?
A: For in-stock orders, it will be dispatched within 24 hours. It will be sent from the nearest warehouse in the US or overseas warehouse. It can be delivered to 100+ countries worldwide. In regions close to the warehouse, it will arrive within 3-5 days.
Q: How to check the logistics?
A: After shipment, a tracking number email will be sent. You can check the progress on the official website under "My Orders" or on the website of the logistics company (DHL/USPS).
IV. About Returns and Refunds
Q: What conditions are required for a return?
A: Within 30 days of signing for the order, if the product is brand new, the tag/packaging is intact, and it does not affect secondary sales, it can be returned. For personal reasons, a 8% handling fee is required for the return.
Q: How long does the refund take?
A: After receiving the returned product and verifying it is qualified, the refund will be processed within 3-5 working days. Credit card refunds may be delayed by 1-2 billing cycles. Contact Us
Shop Address: 1632 76th St, Brooklyn, NY 11214
Consultation Email: ATEGICWEALTHMANAGEMENT@outlook.com